{"id":10857,"date":"2026-06-26T15:09:45","date_gmt":"2026-06-26T12:09:45","guid":{"rendered":"https:\/\/joulupallo.fi\/right-of-withdrawal-and-returns\/"},"modified":"2026-06-26T15:28:04","modified_gmt":"2026-06-26T12:28:04","slug":"right-of-withdrawal-and-returns","status":"publish","type":"page","link":"https:\/\/joulupallo.fi\/en\/right-of-withdrawal-and-returns\/","title":{"rendered":"Right of Withdrawal and Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10857\" class=\"elementor elementor-10857 elementor-10849\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-20a4145 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"20a4145\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-85042e8\" data-id=\"85042e8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b854f8c elementor-widget elementor-widget-text-editor\" data-id=\"b854f8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"55\" data-end=\"135\">At <strong data-start=\"59\" data-end=\"76\">Joulupallo.fi,<\/strong> we want you to feel safe when shopping with us.H<\/p><h2 data-section-id=\"1ghyegf\" data-start=\"137\" data-end=\"159\">14-day right of withdrawal<\/h2><p data-start=\"161\" data-end=\"301\">As a private consumer, you have the right under consumer protection legislation to withdraw your purchase within 14 days from the day you received your order.<\/p><p data-start=\"303\" data-end=\"456\">To exercise your right of withdrawal, you must notify us within 14 days by filling in the form below or contacting us by email at <strong data-start=\"433\" data-end=\"455\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"435\" data-end=\"453\">info@joulupallo.fi<\/a><\/strong><\/p><h2 data-section-id=\"1sn4w5m\" data-start=\"458\" data-end=\"478\">Return conditions<\/h2><p data-start=\"480\" data-end=\"515\">For a return to be approved:<\/p><ul data-start=\"517\" data-end=\"766\"><li data-section-id=\"1g42wa\" data-start=\"517\" data-end=\"578\">The product must be unused and in substantially unchanged condition.<\/li><li data-section-id=\"ljdbhd\" data-start=\"579\" data-end=\"637\">The product should be returned in its original packaging where possible.<\/li><li data-section-id=\"1je1oma\" data-start=\"638\" data-end=\"679\">Any seals must be unbroken.<\/li><li data-section-id=\"1l4y607\" data-start=\"680\" data-end=\"766\">The return must be sent within a reasonable time after you have informed us that you wish to cancel the purchase.<\/li><\/ul><h2 data-section-id=\"1stwzum\" data-start=\"768\" data-end=\"785\">Return costs<\/h2><p data-start=\"787\" data-end=\"859\">The customer is responsible for the cost of return shipping unless otherwise agreed.<\/p><p data-start=\"861\" data-end=\"956\">We recommend keeping the receipt or tracking number until the return has been received by us.<\/p><h2 data-section-id=\"1djsekz\" data-start=\"958\" data-end=\"974\">Refunds<\/h2><p data-start=\"976\" data-end=\"1158\">Once we have received and inspected the returned product, we will refund the value of the product without undue delay and no later than 14 days from the date the return has been received and approved.<\/p><p data-start=\"1160\" data-end=\"1260\">The refund will be made using the same payment method used for the purchase unless otherwise agreed.<\/p><h2 data-section-id=\"tyt3gz\" data-start=\"1262\" data-end=\"1276\">Return address<\/h2><p data-start=\"1278\" data-end=\"1356\">Joulupallo.fi (H\u00e4lls Garage Ab Oy)<br data-start=\"1312\" data-end=\"1315\">Br\u00e5t\u00f6v\u00e4gen 74<br data-start=\"1328\" data-end=\"1331\">68500 Kronoby<br data-start=\"1344\" data-end=\"1347\">Finland<\/p><h2 data-section-id=\"1xb9umr\" data-start=\"1358\" data-end=\"1374\">Complaints<\/h2><p data-start=\"1376\" data-end=\"1517\"><strong data-start=\"1494\" data-end=\"1516\">If the product is <\/strong>damaged, faulty, or does not match your order, please contact us as soon as possible at <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1496\" data-end=\"1514\">info@joulupallo.fi<\/a><\/p><h2 data-section-id=\"lh7uqj\" data-start=\"1519\" data-end=\"1538\">Contact details<\/h2><p data-start=\"1540\" data-end=\"1633\">Joulupallo.fi (H\u00e4lls Garage Ab Oy)<br data-start=\"1574\" data-end=\"1577\">E-mail: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1585\" data-end=\"1603\">info@joulupallo.fi <\/a>Phone: +358 45 86 98 986<br data-start=\"1603\" data-end=\"1606\">Phone: +358 45 869 8986<\/p><h2 data-section-id=\"19quxkl\" data-start=\"1635\" data-end=\"1668\">Notify return or cancellation<\/h2><p data-start=\"1670\" data-end=\"1772\">Please fill in the form below to notify us that you wish to exercise your right of withdrawal or return a product.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12e5e57 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12e5e57\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f5e84f0\" data-id=\"f5e84f0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7096d6d elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"7096d6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New contact form\" aria-label=\"New contact form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"10857\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"7096d6d\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"E-mail\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_a53f641 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_a53f641\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tOrdernumber\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_a53f641]\" id=\"form-field-field_a53f641\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Ordernumber\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_2e0cc50 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_2e0cc50\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tProduct(s) to be returned\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_2e0cc50]\" id=\"form-field-field_2e0cc50\" rows=\"4\" placeholder=\"Product(s) to be returned\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Message\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_9aa1358 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_9aa1358\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tI hereby declare that I wish to exercise my statutory right of withdrawal.\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_9aa1358]\" id=\"form-field-field_9aa1358\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\">\n\t\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-315c166\" data-id=\"315c166\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Joulupallo.fi, we want you to feel safe when shopping with us.H 14-day right of withdrawal As a private consumer, you have the right under consumer protection legislation to withdraw your purchase within 14 days from the day you received your order. To exercise your right of withdrawal, you must notify us within 14 days [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10857","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/joulupallo.fi\/en\/wp-json\/wp\/v2\/pages\/10857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/joulupallo.fi\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/joulupallo.fi\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/joulupallo.fi\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/joulupallo.fi\/en\/wp-json\/wp\/v2\/comments?post=10857"}],"version-history":[{"count":1,"href":"https:\/\/joulupallo.fi\/en\/wp-json\/wp\/v2\/pages\/10857\/revisions"}],"predecessor-version":[{"id":10858,"href":"https:\/\/joulupallo.fi\/en\/wp-json\/wp\/v2\/pages\/10857\/revisions\/10858"}],"wp:attachment":[{"href":"https:\/\/joulupallo.fi\/en\/wp-json\/wp\/v2\/media?parent=10857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}